Every personalised SnapTack item is printed to order in the UK — we aim to dispatch within 2–3 working days. You'll receive a dispatch confirmation email as soon as your order ships.

Delivery options and costs are shown at checkout before you pay.

UK, Ireland, Netherlands, Germany, France, Belgium, Austria, Italy and Switzerland, plus the other destinations shown at checkout.

EU orders – no extra charges on delivery. EU orders are sent Delivered Duty Paid: import VAT and duty are included in the price and shipping you pay at checkout, so there is nothing more to pay when your parcel arrives. Delivery usually takes 3–7 working days after dispatch.

Switzerland. Swiss orders are sent by Royal Mail International. Swiss import VAT is not charged on orders up to about CHF 60; above that, Swiss Post may collect VAT and a handling fee on delivery.

We offer a 30-day return policy on standard items — items must be unused, in their original packaging, and accompanied by proof of purchase. Once we've received and inspected your return we'll confirm your refund, which is processed to your original payment method within 10 business days.

EU and Swiss customers can also cancel an order for a non-personalised item within 14 days of receiving it, without giving a reason.

Personalised items are made just for you and can't be returned or resold — unless they arrive faulty or we've made a mistake, in which case we'll replace them. Contact us at hello@snaptack.co.uk and we'll sort it.

Please inspect your order when it arrives and contact us immediately if anything is defective, damaged or not what you ordered.