Every personalised SnapTack item is printed to order in the UK — we aim to dispatch within 2–3 working days. You'll receive a dispatch confirmation email as soon as your order ships.

Delivery options and costs are shown at checkout before you pay.

We ship across the UK. We're sorry, we can't currently ship to EU countries — EU product regulations now require an EU-based representative, which isn't practical for a small UK maker. Available destinations are always shown at checkout.

We offer a 30-day return policy on standard items — items must be unused, in their original packaging, and accompanied by proof of purchase. Once we've received and inspected your return we'll confirm your refund, which is processed to your original payment method within 10 business days.

Personalised items are made just for you and can't be returned or resold — unless they arrive faulty or we've made a mistake, in which case we'll replace them. Contact us at florenceandflamingo@gmail.com and we'll sort it.

Please inspect your order when it arrives and contact us immediately if anything is defective, damaged or not what you ordered.